Reviews are integral for healthcare offices to increase patient traffic and revenue. While many providers believe that insurance and availability drive traffic, patients’ word of mouth and reviews can directly impact your practice. Add to that research suggesting that people are far more likely to communicate and publish bad experiences than bring up good ones, and you have a solemn obligation to consider reviews in your approach to patient care. Learn more about making a lasting positive impression and remediating any negative reviews.
Make a Human Connection
First and foremost, before any medical treatment or wait times or small talk, your priority should be to create a solid human connection between the patient and every person in your office. Much of a review can be determined by just one bad experience, even if it doesn’t come from the one with the actual doctor.
Empathy, compassion, and active listening should be the three principles guiding all employees at the practice. The receptionist, assistant, practitioner, tech, or anyone else that the patient will interact with should be on the same page for how to interact and why. Once you have this part down, your genuine relationship softens other less-than-ideal aspects.
Monitor Wait Time
Some of the upset about wait time is inevitable. Patients run late, some come early, some read Brillia ADHD reviews, and sometimes an appointment takes longer than expected. The flexibility of healthcare providers is part of what makes the profession so integral.
However, scheduling appointments grossly close together and leaving no room for error or overlap is a method for high-profit turn and burn, not high-quality care. If you cannot see as many patients as you would like in one day, consider starting a practice and bringing on other providers.
Listen and Validate
Much of the frustration for patients is when providers reassure them that what they are experiencing isn’t accurate. Child anxiety treatment at home can be frustrating if not acknowledged. While any self-diagnosis may be inaccurate, the symptoms and feelings that patients experience are, in fact, their truth. Otherwise, they wouldn’t spend the time and money attempting to figure out the problem and what to do about it.
Validating the patient’s experience is the best way to gain trust and make a genuine connection. Listening to patients rather than rushing them through an appointment is also the best way to create an accurate diagnosis for their treatment or natural ADHD meds. Even if you cant offer a diagnosis and must refer the patient to another specialist, they will appreciate the time you took to hear their concerns and validate their needs by attempting to find them the right help.
Invest in Relationships
Despite your best efforts, the reviews of your practice aren’t entirely reliant on you. All practitioners and support staff on-site must know that patients entrust you with their most vulnerable information. It takes courage and strength to ask for help. From the receptionist to the doctor, listening and validating are necessary for an open and honest relationship between patients and healthcare providers. The amount of effort you put into that relationship will be reflected in your reviews and communicated to others.